Purchasing a puppy should not be an impulsive decision, and it is our customers' responsibility to understand that they are making a decision for the lifetime of the puppy. We do not allow returns, but in the event the puppy you selected does not fit your environment or if puppy is a harm to itself or to people, we will allow a one time exchange for a different breed more conducive for your lifestyle. ALL PUPPY SALES ARE FINAL outside of the exchange option. Any exchanges must be requested through Solutions.pet within the first 48 hours of original purchase. Original purchase price will remain the same unless the newly selected pet’s purchase price is higher.